Our standard data recovery cases typically take 5-7 business days to complete from start to finish. This timeline includes thorough diagnostics, the recovery process, and quality verification of recovered data. Complex cases involving severe physical damage or extensive data corruption might require additional time. We prioritize both speed and accuracy to ensure the best possible recovery results. After initial assessment, we'll provide you with a specific timeline for your case and keep you updated throughout the process. For urgent situations, we offer priority service options to expedite recovery.

Our expertise covers a comprehensive range of storage devices, including internal and external hard drives, solid-state drives (SSDs), USB flash drives, memory cards, and drives from both laptops and desktop computers. We work with all major brands and manufacturers, and our recovery capabilities extend to devices running Windows, Mac, or Linux operating systems. Whether you're dealing with a simple USB drive or a complex RAID array, our technicians have the knowledge and tools to handle your recovery needs. We stay updated with the latest storage technologies to ensure we can help with any device.

Data loss can occur through various scenarios, each requiring different recovery approaches. Common causes include accidental file deletion, drive formatting, mechanical failure, electronic malfunction, and physical damage from drops or water exposure. Virus attacks, power surges, and software corruption can also lead to data loss. Sometimes, it's a combination of issues. The key is to stop using the device immediately when you notice data loss to prevent overwriting or further damage. Our experienced technicians can diagnose the specific cause and determine the best recovery method for your situation.

We take data privacy extremely seriously and maintain strict security protocols throughout the recovery process. All our technicians sign confidentiality agreements and follow industry-best practices for data security. Your device and data remain in our secure facility during recovery, with limited access only to authorized personnel. We never retain copies of recovered data after service completion and can provide documentation of our security measures if needed. For businesses, we can also sign additional NDAs to ensure complete confidentiality of sensitive information.

If your drive is making unusual noises, it's crucial to power it down immediately! These sounds typically indicate serious mechanical problems with the drive's internal components, such as a failing read/write head or damaged platters. Continuing to operate the drive in this condition can cause irreversible damage and significantly reduce the chances of successful data recovery. Don't attempt any DIY repairs or recovery software - bring your device to us right away. Our technicians can properly diagnose and address the mechanical issues to maximize recovery possibilities.

Yes, we understand that data loss can be critical, especially for businesses facing downtime or individuals with time-sensitive needs. Our emergency service options include priority handling and expedited recovery processes. When you contact us for emergency recovery, we'll evaluate your situation immediately and provide options for fastest possible service. We maintain flexible scheduling to accommodate urgent cases and can often begin work right away. Our emergency service includes regular updates and direct communication with our recovery team throughout the process.

We maintain one of the industry's highest success rates through our combination of advanced recovery techniques and experienced technicians. While every case is unique, our overall success rate exceeds 95% for standard recovery cases. However, we believe in complete honesty - after initial diagnostics, we'll tell you exactly what can be recovered and what can't. Our "No Data, No Charge" guarantee demonstrates our confidence in our abilities. We only proceed with recovery if we're confident we can retrieve your important files.

Yes, we frequently recover data from water-damaged devices, but timing is absolutely crucial. The sooner you bring in a water-damaged device, the better the chances of successful recovery. Never attempt to power on or dry the device yourself, as this can cause permanent damage. Don't use rice or hair dryers - these common myths can actually make things worse. Bring the device to us immediately in its current condition. Our technicians will properly clean and treat the components before attempting recovery, maximizing the chances of success.

Under our "No Data, No Charge" policy, you won't pay anything if we can't recover your data. We believe in being completely transparent about recovery possibilities from the start. If recovery isn't possible, we'll provide a detailed explanation of what prevented successful recovery and discuss any alternative options that might be available. We'll also give recommendations for preventing similar data loss in the future. Our goal is to ensure you understand exactly what happened and what options you have moving forward.