Refund & Return Policy
1. Introduction
At AppleBerry Repairs (“Company,” “we,” “our,” “us”), customer satisfaction is our priority. We aim to provide high-quality repair services for your devices. However, refunds and returns are granted solely at the discretion of the Company if deemed appropriate based on the circumstances.
2. Refund Policy
Refunds may be issued in the following scenarios, subject to evaluation:
- Incomplete Repairs: If we are unable to complete the repair due to unforeseen technical challenges.
- Defective Parts: If a replacement part provided by us is found to be defective and cannot be replaced again within the warranty period.
Refunds will not be granted in the following scenarios:
- Issues arising due to accidental damage, misuse, or liquid exposure after the repair.
- Repairs performed or tampered with by third parties after our service.
- Software-related issues or data recovery services.
All refund requests are subject to verification and evaluation by our team to determine eligibility.
3. Return Policy
We do not accept returns for any services rendered or for any replacement parts installed on your device. However, if the replacement part provided is defective within the warranty period, we may replace it free of charge.
4. Process for Refund Requests
To request a refund, please follow these steps:
- Contact Us: Reach out to our support team via email or phone within 10 calendar days of the service date, providing details of the issue.
- Evaluation: Our team will review the claim and may request additional information or inspect the device to verify the issue.
- Decision: If the refund is deemed valid, it will be processed within 30 business days.
5. Important Notes
- Refunds are provided at the sole discretion of AppleBerry Repairs.
- Any refunds issued will be made using the original payment method.
- Shipping fees, if applicable, are non-refundable.
6. Contact Information
If you have questions or wish to submit a refund or return request, please contact us:
- Email: support@appleberryrepairs.com
- Phone: 347-840-4245
- Address: 566 7th Ave Suite 705, New York, NY 10018, United States
We are here to assist you and ensure your experience with AppleBerry Repairs meets your expectations.