1. Introduction

AppleBerry Repairs (“Company,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide to us and outlines your rights regarding the data we process. By using our website (“Site”) and services (“Services”), you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect different types of information in order to provide our Services, including but not limited to:

• Personal Information: This includes your name, email address, phone number, mailing address, payment details, and any other information you provide directly to us when you schedule an appointment, request a quote, or use our Services.
• Device Information: Information about the Device being serviced, such as its model, serial number, and other technical details.
• Usage Data: Information related to your use of our Site, such as your IP address, browser type, operating system, pages visited, and time spent on our Site.
• Cookies and Tracking Technologies: We use cookies, beacons, tags, and similar tracking technologies to collect data to enhance your experience and gather information about how you use our Site.

3. How We Use Your Information

We use your information to:

• Provide Our Services: To schedule and manage your appointments, perform diagnostics and repairs, and communicate with you about the status of your repair.
• Process Payments: To collect payments for our Services.
• Customer Support: To respond to your questions, requests, and provide technical support.
• Improve Our Services: To analyze usage trends, evaluate and improve our Services, develop new products and features, and enhance the overall user experience.
• Marketing: With your consent, we may use your information to send promotional materials, newsletters, or other communications about our Services. You can opt out of receiving such communications at any time.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal proceedings.

4. Sharing of Information

We do not sell your personal information. However, we may share your information with the following third parties for specific purposes:

• Service Providers: We may share your personal information with third-party service providers who help us deliver our Services, such as payment processors, logistics partners, and marketing service providers. These third parties are obligated to keep your information confidential and only use it to provide the agreed services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
• Legal Compliance: We may disclose your information to comply with legal obligations, enforce our Terms and Conditions, respond to government authorities, or protect the rights, safety, or property of AppleBerry Repairs, our employees, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our Site’s functionality, understand how users interact with our Services, and customize your experience. You can control the use of cookies at the browser level; however, disabling cookies may limit your ability to use certain features of our Site.

6. Data Security

We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and restricted access to personal data. Despite our efforts, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When we no longer need your information, we will securely dispose of it in accordance with applicable regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to your personal data that we hold.
• Rectification: You have the right to request correction of any inaccurate or incomplete information we hold about you.
• Erasure: You have the right to request the deletion of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict processing of your personal data.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: If you provided consent for us to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below.

9. Third-Party Links

Our Site may contain links to third-party websites. These sites are not governed by this Privacy Policy, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of these third-party websites before providing any personal information.

10. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our Site with the revised effective date. Your continued use of our Site or Services following any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@appleberryrepairs.com
• Phone: 347-840-4245
• Address: 566 7th Ave Suite 705, New York, NY 10018, United States

Thank you for trusting AppleBerry Repairs with your information. We are committed to maintaining the privacy and security of your data.